Quality Assurance Agent (QA)

Quality Assurance Agent (QA)

03 May
|
LCM
|
Century City

03 May

LCM

Century City

JOB TITLE

Quality Assurance Agent (QA)

REQUIREMENTS:


§ Grade 12
§ Previous QA experience within the sales industry will be advantageous
§ Previous experience in a similar role (min 1 year)
§ Good references (min 3)
§ No criminal record
§ Knowledge in Microsoft Office packages is a must
§ Multilingual QA abilities will be advantageous

DUTIES:

· Measure and evaluate performance on calls

· Evaluate and listen to calls and ensure all information is conveyed to the clients

· Assisting with sales tracker

· Assisting with hourly sales update

· Providing feedback to team leaders with regards to their agents evaluation on calls

· Distribution of leads

· Assisting with coaching

· Assisting agents where needed

· Assisting in training(pitch calls)

· Providing guidelines as to what is required of the agent

· Oversee sales floor when need be

WORKING HOURS:

You must be able to work the following hours:

- Monday to Friday : 8h30 to 17h00

- Every second Saturday: 9h00 to 13h00

NOTE: Initially there will not be any weekend shifts but this may change as the campaign expands or the client requires it. You will always have one days off in any 7-day period.

NOTE: South African public holidays will be considered non-selling days.

TRANSPORT:

- Own transport required

SALARY

Negotiable – based on experience and qualifications

START DATE

To start immediately.


Please forward CV with all relevant documentation.

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