COLLECTIONS SUPERVISOR REQUIRED

COLLECTIONS SUPERVISOR REQUIRED

03 May
|
Anneline
|
Umhlanga

03 May

Anneline

Umhlanga

Collections Supervisor: Durban

We have an opportunity for growth for a highly energetic individual, a good communicator and definitely a great team player to join our enthusiastic Collections Department in a Supervisor capacity. Work times are 07:00 – 13:45 and 14:00 to 20:00 alternate Saturday’s 08:00 – 13:00 possibility of overtime dependent upon the company’s needs. Salary will be negotiated upon interview being successful. Contract to permanent based on performance.

Working as a Collections Supervisor:

- You will be involved in effectively managing and assisting Collection Agents with the day-to-day collections and business administration, to constructively manage productivity levels and performance outcomes to ensure successful results in the mitigation of debt.

- You will also have an understanding of recovery techniques and ensure that you coach and train your staff on these, to ensure procedures and regulations are adhered to at all times.

- You must enjoy being part of a team and working towards a common goal, furthermore the position is demanding and would require the ability to work under pressure at times and to work long hours as well overtime.

- You must also possess a responsible and reliable approach to their assigned duties, be flexible and have great planning and organising skills.

- comply with the set out rules and regulations of the company


Minimum Requirements:
- Grade 12 qualification or relevant tertiary qualification
- 3 years’ experience in Collections Call Centre

- Minimum 1 year supervisory experience

- ​Knowledge of NCA requirements pertaining to collections and credit control consolidated debtors system, together with a full understanding of Financial Services products and procedures

- Good understanding of credit recovery techniques

- Debt council Certificate would be an advantage.

- Matric is a minimum qualification

- Microsoft office [Excel / word / outlook] able to utilise formula’s accordingly

- Email etiquette

- Quick Learner

- Punctual

- Able to handle simultaneous tasks

- Analytical Problem Solver

- Customer service experience

- Excellent Communication skills

- Ability to efficiently execute reports

- Client Liaison skills

- Committed

- Attention to detail

- Self-motivated

- Works well under pressure

Kindly email your C.V to ******

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